Privacy Policy


We are committed to respecting and protecting your privacy.

This Privacy Policy (Policy) applies to your use of the website www.milkandmorefestivalshop.co.uk (our Site) which is owned and operated by Muller UK & Ireland Group LLP, trading as Milk & More (we or us). We are a private limited partnership registered in England with partnership number OC384928. Our main trading address is Tern Valley Business Park, Shrewsbury Road, Market Drayton, Shropshire TF9 3SQ.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679), including any subsequent amending, supplemental or replacement legislation, the data controller is Muller UK & Ireland Group LLP.

This Policy is regularly reviewed to ensure that we continue to serve your privacy interests. We reserve the right to update this Policy from time to time, with any updates published on our Site.  By continuing to use our Site after a Policy change you are indicating your acceptance of the revised Policy terms. You do not need to register to browse our Site, and this Policy sets out how we will use your personal information, regardless of whether you make a purchase from us, or when you are generally browsing and using our Site.

Please read this Policy carefully before you browse our Site. If you do not agree with the ways in which we intend to use your personal information then please do not continue to use our Site.

What information do we collect and how do we collect it?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make (or attempt to make) a purchase through the Site, we collect certain information from you in order to process your order, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal details), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect to fulfil any orders for festival breakfast food bundles (“Festival Breakfast”) placed through the Site (including processing your payment information, and providing you with invoices and/or order confirmations, and any updates to your order). This Site asks for shipping information but as your Festival Breakfast will be delivered to the campsite for collection by you, we will not use that information and we will safely delete it after the relevant festival. 

Additionally, we use your Personal Information to:

  • Communicate with you, including checking or confirming your identity;
  • Screen our orders for potential risk or fraud;
  • To maintain, protect and improve our Site, and to keep our Site safe and secure;
  • To create aggregated or statistical data to use for analytical or research purposes to understand and improve customer service, website experience, and your interest in our products and services. We may share aggregated or statistical information with third parties for their similar purposes;
  • To notify you about changes to our Site or other ordering process; and
  • To ensure that content from our Site is presented in the most effective manner for you and for your device (computer, tablet, phone or other device). We may use information from cookies and similar technologies to help us with this.

If you provide us with consent to stay in touch with you by email for marketing purposes, then we will send you information about the products we offer, offers and promotions, news, or asking you about our service. If you would prefer us not to process your personal information for direct marketing purposes you have the right to ask us not to do so at any time, or you can click the unsubscribe link in our emails.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Sharing Your Personal Information

We share your Personal Information with the following third parties to help us use your Personal Information, as described above: 

Shopify Inc. whose address is  150 Elgin St., 8th Fl, Ottawa, ON K2P 1L4, Canada (and its affiliates, including the Irish entity, Shopify International Limited) to operate the Site and process payments for our products. Personal data may be stored outside of the EEA in the United States. You can read more about how Shopify uses your Personal Information here: www.shopify.com/legal/privacy

Shopify may also use PayPal to process payments on our online store, whose address is at: PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg. You can read more about how PayPal uses your personal information here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full?locale.x=en_GB

Google LLC, trading as Google Analytics, located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (Google Analytics) to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Our event partner The Circle Agency (a company registered in England and Wales with company number 05121638 whose registered address is at Unit 10, The Aquarium, 1-7 King St., Reading RG1 2AN) to help us manage our Site and customer orders at festival / events.

If you consent to further marketing from Milk & More your personal information (name and email address) will be stored in our third party email marketing database. We use the ‘Watson’ software, owned by IBM, for this purpose (IBM United Kingdom Limited, a company registered in England and Wales with company number 00741598 whose registered address is PO Box 41, North Harbour, Portsmouth PO6 3AU). This personal data may be stored outside of the EEA in the United States, or other locations where IBM hosts or processes data. For further details of what information IBM processes and how, please see their Privacy Policy: www.ibm.com/privacy/details/uk/en/ and for a list of IBM Data Hosting and Processing Locations see: https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ST&infotype=SA&htmlfid=KUJ12409USEN&attachment=KUJ12409USEN.PDF. We have provided contractual safeguards by using standard data protection clauses in our agreements with IBM. You can obtain a details of these safeguards by contacting us using the details below.

We may share your personal details with any person (and their and our legal and professional advisers for this purpose) with whom we are negotiating any sale, transfer or re-organisation of our business.  If this proceeds, the acquiring party of the business or part of it, may use your personal information in the same ways as set out in this Policy. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond lawful requests for information we receive, or to otherwise protect our rights.

How do we store your information?

All personal information you provide to us will be stored on our secure servers or those of third parties or contractors we engage to help us run our business. We will keep information no longer than we need to for the purpose for which we collected it. The period of time for which we keep personal information depends on any legal retention period to which we are subject and according to business needs.

The personal information that we collect from you may be transferred to and held by us, or third parties/contractors at a destination outside of the European Economic Area that does not have equivalent data protection laws to those in the UK.  We will put in place appropriate measures for the secure and confidential treatment of such personal information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take appropriate measures to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site and any transmission is at your own risk. Once we have received your information, we will use security procedures and security features to try to prevent unauthorised access. We ask you not to put any details that are particularly private into free text fields.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Links to other websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates including social media sites.  If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them (including those linked to your location) have their own privacy policies and that we do not accept any responsibility or liability for these policies or for the processing of your personal information by those parties.  Please check those policies before you submit any personal information to these websites.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be securely transferred outside of Europe, including to Canada and the United States as part of Shopify’s process and IBM’s data hosting.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records for 12 months unless you ask us to delete this information.

Changes

We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at laura.titchiner@muller.co.uk or by mail to: Milk & More Customer Services, 14-40 Victoria Way, Aldershot, GU11 1TH, United Kingdom.

Further Information

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the United Kingdom. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers, such as Muller UK & Ireland Group LLP, are available publicly. You can access them at www.ico.org.uk.

Last Updated: June 2018